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6505 Falls of Neuse Rd, Raleigh, NC 27615-6814, Raleigh
Little issue with my order. I'm sure I over paid from my order, lost the receipt so I can't really speck on that but the food was good
Even with huge lines I still get through here in a few minutes and my orders are always correct, not evem a straw missing. Thanks!
My milkshake was well blended and delicious. It was soft but not melty!
Great food but possible health risk, masks were either partially on or completely off over the chin
Cashier was phenomenal. On point. Food was fantastic. Great price as usual
Everything great! Now to work on a low cal menu...
I’ve been to this location multiple times and it is hit or miss. I always order the hotdog tray and the last two times I’ve been here the hotdogs have been inedible. The shakes are good, the fries are not. The service is fast and friendly.
Love Cookout cause it's fast and cheap but come one can we get some napkins...please
Really good food for exceptional value. Fast and friendly staff.
I go here more often then I'd like to admit. The food is good, but the milkshakes are better
Taking a star off due to the drive thru speaker always sucking and having to repeat myself. Aside from that food is always on point and delicious, any cookout I've been to is pretty consistent in taste and freshness. Always get my burgers with grilled onions and always perfect
This is the first time I have ever gotten bad food from Cook Out. My burger was not cooked all the way. It was raw in the middle. And usually I get good service but not that day...
Food is good, & cheap. My favorite things are the milkshakes. Only downside are how long you have to wait before you can order, and how awkward it is to get in an out of the location. Overall decent spot food a quick bite.
My burger was burnt, corn dog had a hole in it and my drink had no ice which I love their ice. Very disappointing
The best part about this cookout is the speed at which they get the food out. The window staff could for sure use some lessons in customer service. The girl running the window I was on, all but threw the food and change at me. She almost seemed to to be jealous of the fact that I wasn't working while she had to. Either way the food was well prepared and tasty.
Ordered a big double tray cheddar style with chocolate shake with butterfinger and heath. My burger had very little cheese and was about dry. Shake had peanut butter and heath. The other order was big double tray western style and a chocolate peanut butter shake. Burger had no steak sauce. Shake was plain chocolate. Over half the times I've gone there's a problem. Been there about 10 times. Customer service skills are lacking here. I have no reason to return. The driveway and parking lot is too small and narrow. Cook Out is my favorite burger place, but unfortunately this place is the worst in my opinion.
Line was long but the service was fast
So I went to cookout today ordered a double burger tray with double size of hush puppies I only got five hush puppies is that all you get for a double order. I asked the guy to wonder was it a double and he said yes, I said I need another order because this is ridiculous. Also got a large sweet tea was actually a large water with sugar and a hint of tea cookout we must do better this is the one on on Falls of the Neuse
Hushpuppies are so bomb...lots of options for a cheap meal!
The BBQ sandwich is great and so is the tea! You have to try the white cheddar bites!
I love the food! its always good
I always get a tray and I've not been disappointed really. For the price and speed of service no complaints at all. Some of the best fried chicken tenders in my opinion. Staff is always friendly. Only thing is I wish it wasn't immediately off of a main road. Depending on traffic and what direction you come from it can be a hassle getting in and out. The milkshakes here are also super good.
Mmmm best shakes around!!
I've been in the drive thru line for so long that I've decided to shout out to the girl running the left side today 7-12-20 thanks so much for being rude after we waited for 20 min just to put out order in!
Great after hour food for a drunken or high night. Burger was delicious. Food was hot. Like cook to order
The Cook Out on Capital is fine. Tgis review is for the one on Falls of the Neuse. RUDE cashier! Ordered a "tray" but she tried to charge me for each individual item. When I called her on it she became very rude. Shoved my drink out of the window so hard the lid popped off. Then shoved my bag out and slammed the window shut. Then I get home and find out my onion rings were burnt to the point there was no onion left! It's worth the drive to go to Capital Blvd.
Always the best service and food. Lines are long but that's because everyone loves cookout.
Fast service when lines aren't backed up to the road
Line went about average speed. Order was taken accurately. Food could be better. It certainly isn't what it used to be. Definitely cutting food costs now. Everything got so SMALL!
The food was really good and very fast, but it took a long time to order because we could not understand what the lady inside was saying. Her enunciation was terrible. I turned to my teenage daughter for help. She frequently talks gibberish with her friends, but even she could not translate it for me. There was no problem with the speaker.
I always love coming here because how good the food is, this time though i got food poisoning- i will not be back.
Best place to get a late night burger after midnight, the lines can be long at times and sometimes they get your order wrong. Would have 4 stars if they hadn’t left items out of my orders several times. So check your order before leaving the parking lot.
Amazing service and people. Cookout is one of my kids favorite food places to eat at! For $5 you get a main food, two sides, and a drink. Their shakes are amazing and personally I like the snickers one the most. The Tea that you get here has the right amount of sweetness and everybody is very friendly and helpful. Every state needs to invest in one of these! Thank you cookout!
Good food great service.
Quick service good food. Nice staff. A++
Gertrude has been serving me as a customer for over 3 years and has never gotten a order wrong or left me unsatisfied. She is a absolute grade A employee, I hope Cookout recognizes the value she brings and ends up promoting her because she truly deserves it!!
I went to this cookout after a long day at work and without eating to buy a Spicey Chick Tray , Cheese, Bacon, Lite Mayo, No TomatoW/ Chix Quesa &Cajun Fries And I get all the way home which is 30 minutes away to find they my Chix Quesa didn’t have ONE BIT OF CHIX in it ! AND LITERALLY A SPRINKLE OF CHEESE ! I’m highly upset and don’t even have the energy to get back up out of my recliner to drive aaaaall the way back . Never have I ever felt so disrespected
The lady at drive thru asked me my order twice, repeated it back to me, and it still ended up with a completely different order. Not one item in my tray was correct.
I mean, it's Cookout. Relatively good food for an awesome price. Shakes are awesome too.
Definitely one of the better locations. Fast and good service.
The wait time was pretty long, and some of our orders were wrong, but the food was great and the people were nice
It is quite busy but the people are so nice !
Burgers are good and LOVE the cappuccino milkshakes!
I would have gave 5 stars because the food is great and the workers are nice. However, I found a long piece of hair in my milkshake. Please make a policy where your workers wear hairnets. Some of them did not have their hair pulled backed. Even though I saw a couple employees with their hair pulled back, it was very long hair (real or fake) and it could still break off and fall into food or drinks. Not saying that hairnets could stop hair completely from falling off clothes or head and into food, but it can help decrease the likely hood of it from happening. Just a suggestion.
Always a good experience. First time to this location but like all the rest the food is consistent and the service is fast. I got a 1/4 pound burger tray with a double up of hush puppies. Burger was very fresh and hush puppies were the perfect crispness.
Performed above and beyond for the past 3 years for a fast food chain.
Cook out is my go-to late night snack spot. They were busy, but fast. Food was good and price is right. What more can you ask for?
Excellent customer service! I pulled up to the speaker at 10am to see what time they open. The cashier informed me that it was 10:30 but he would be more than happy to take my order!!! There are some that still show good customer service!
Service fast. Food delicious. Shakes💯
I stop going the meat was not done all the way and the put a whole onion on the burger 6 nuggets for a double nuggets if you don't want fries not enough condiments.
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